We truly treasure when a guest takes the time to write to us about their experience at The King and Prince. Making our guests happy, even exceeding their expectations, is our goal every day. When we receive feedback, such as the following note from a recent conference participant, we are thrilled that all of our hard work has paid off.
To Whom It May Concern:
I have two reasons to be happy this morning. One: I have a short work week (Thursday & Friday), since I was attending a conference for the last 3 days. Two: My conference was held at your Resort. It was hands down the best conference I’ve ever attended. My coworkers are teasing me about my mini-vacation, as they don’t believe anyone could get any work done at an oceanfront resort. However, that couldn’t be further from the truth. Maybe it’s the salt air, or the ocean breeze – but mine and my fellow attendees’ senses and minds were sharpened and ready to absorb all the new information we learned. I understand your meeting rooms were recently renovated, and they were spectacular – from the Lanier Room, where we had our general sessions, to the Retreat Room facing the ocean, from where a few of us spotted a group of dolphins jumping in the waves. During our meeting breaks, I’d grab a bite, walk out to the pool and relax on a chaise lounge, hearing the waves crash as I responded to emails from work.
Our beautiful room was in the Oceanfront Building – very close to the lobby and meeting rooms, so quite convenient. We sat outside on our private oceanfront balcony early in the mornings, sipping coffee and reading the paper as the sun rose before us. At night, after our excellent dinners (my personal favorite was the pecan-crusted grouper) we were ready to relax. We fell asleep with our door open, listening to the waves. If everyone could live and work in that environment, the world would be a much better place!
The service was outstanding, from the time the Front Desk staff welcomed us with smiles and genuine enthusiasm. All of the dining staff, including the young men who kept up our meeting breaks, were super-efficient and friendly. I never met the housekeeper who cleaned our room (I was always in the meeting), but I was delighted to find a handwritten note from her (Phyllis), welcoming us to the Resort and where to call if we needed anything.
You truly have a wonderful place. My only complaint is that I am no longer there! I will certainly push for our group to return to The King and Prince next year. We’re even considering bringing the kids there this summer for a longer stay – we’re eager to explore St. Simons Island and spend some time by the pool and on the beach.
Yes, this is why we do what we do. This letter seems as good an advertisement as any – won’t you consider giving your meeting attendees this experience?